Shipping policy
We ship within the United States. All prices and shipping charges are in US dollars.
Processing time
Orders are packed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed at the weekend are packed on the next business day. You will get a confirmation email straight away, and a second email with tracking as soon as the parcel is handed to the carrier.
Delivery options and cost
| Option | Cost | Delivery after dispatch |
|---|---|---|
| Standard | $2.99 — free on orders over $70 | 3–5 business days |
| Express | $5.99 | 1–2 business days |
The exact rate for your address is shown at checkout before you pay. Free shipping applies automatically once your order total reaches $70 — you do not need a code.
Priority Dispatch ($3.99)
An optional service you can add at checkout. Your order jumps to the front of the packing queue: orders placed before 2pm ET on a business day are packed the same day, otherwise on the next business day. Priority Dispatch changes how fast we get your parcel out the door — it does not change the carrier's transit time, so pair it with Express if you need the fastest possible arrival.
Shipping Protection ($3.99)
An optional service you can add at checkout. If your parcel is lost, stolen from your doorstep, or damaged in transit, we replace it or refund it — no carrier claim forms, no waiting on an investigation. Email contact@pawreliapets.com within 30 days of the dispatch date with your order number. Without Shipping Protection, parcels marked delivered by the carrier are the customer's responsibility.
Tracking
Tracking is emailed when your order ships. It can take up to 24 hours for the first scan to appear — that gap is normal and does not mean anything is wrong.
Your free digital guide
Nail Trims Without the Fight is delivered by email, not by post. Nothing is shipped and no shipping is charged for it.
Wrong or incomplete addresses
Please double-check your address at checkout. If a parcel is returned to us as undeliverable we will contact you and reship it once the corrected address is confirmed; a second Standard shipping charge applies. If you spot a mistake, email us immediately — we can usually correct it before the order is packed.
Delays outside our control
Once a parcel is with the carrier, weather, carrier backlogs and local disruptions are out of our hands. We will always help you chase it. If a parcel has genuinely gone missing, see Shipping Protection above, or contact us either way and we will sort something out.
Questions
Email contact@pawreliapets.com and we will reply within one business day.