Contact information
We are a small team and we answer our own email. There is no phone queue and no chatbot.
contact@pawreliapets.com
We reply within one business day, usually much sooner.
Hours
Monday to Friday, 9am – 5pm Eastern Time. Email sent at the weekend is answered on Monday.
Business address
Please do not send anything back before you have a return authorization — email us first and we will send you the correct address. See our Refund Policy.
What to include
Your order number, and a photo if something arrived damaged. It saves a round trip and gets your problem solved on the first reply.